FAQ's
Frequently Asked Questions (FAQ's)
Find your answers here
Where is Prime Nails & Supply located?
Prime Nails & Supply is located in Conway, Horry County, South Carolina, USA.
Situated in a well-known area of Conway, a historic city in Horry County that is part of the Myrtle Beach metropolitan region.
This strategic location makes the store easily accessible for both local contractors and residents who are looking for quality construction materials, tools, and supplies for their building and renovation projects.
How long will it take for my order to arrive?
Orders generally arrive within 2-7 business days depending upon where we are shipping the product from and to. Most orders ship within 24-Hours (Business days), however we will contact you by email or phone if your order is delayed longer than 2 business days.
How can I track my order?
You can check the status of your order at any time by going directly to the links provided by our customer service via email.
Please note that you should have the order number and email address to track the order status. We will email the tracking number to you.
How do I return a product purchased at this site?
We design our products to bring quality and performance to our customers' active life. We feel the same way about customer service.
If you need to return or exchange an item, please contact us directly by email for assistance.
info@primenailsandsupply.com
Reserving the Right:This site reserves the right to make adjustments to the Return & Exchange Policy. Special circumstances may require partnership with corporate business partners. For more information, please contact our customer service.
CHow long will it take to process the exchange or refund?
Total time is composed of two parts.
The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure.
The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.
How can I cancel my order?
We understand circumstances change and you may need to cancel your order.
You have the option to cancel your order before it’s shipped or before your order is picked up from the store by e-mail
info@primenailsandsupply.com
Online Customer Support can assist with canceling specific line items and orders involving Prime Nails & Supply.
If you’re unable to cancel your items, items may be returned in accordance with our Refund Policy.
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